Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking bilingual representatives to deliver exceptional support while working remotely. In this role, candidates will assist customers in resolving inquiries, track information, and ensure high satisfaction levels. Ideal applicants should possess fluency in both French and English, have at least 1 year of relevant experience, and be able to work independently in a distraction-free environment. This position offers competitive hourly rates and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Performance-based incentives

Mentorship programs

Supportive company culture

Qualifications

• Must speak fluent French and English.
• At least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in French

Fluent in English

Customer service experience

Multi-tasking

Computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in Financial Services

Why consider this job opportunity:

• Salary up to $20.90/hour, with performance-based incentives
• Opportunity for career advancement and personal development within the organization
• Work remotely from the comfort of your home
• Comprehensive benefits package including medical, dental, and vision insurance
• Access to mentorship programs and professional networking opportunities
• Supportive and inclusive company culture with a focus on employee well-being

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer satisfaction
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Must speak fluent French and English
• At least 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment

How to Stand Out (Preferred Qualifications):

• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and knowledge of PCs
• Access to a desktop or laptop for testing purposes
• High-speed internet connection (no wireless/hotspots or satellite)

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