Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer support company is seeking a bilingual representative fluent in Spanish and English for remote customer service roles. Responsibilities include providing inbound support, resolving technical issues, and maintaining customer information. Ideal candidates have at least one year of experience in customer service and a high school diploma. This position offers a base salary of $20/hr plus incentives.

Benefits

Base salary of $20/hr

Paid training

Comprehensive benefits

Work-from-home flexibility

Qualifications

• Fluency in both Spanish and English is mandatory.
• At least 1 year of customer service experience required.
• Must have open availability for scheduled shifts.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in Spanish

Fluency in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Why consider this job opportunity:

• Base salary of $20/hr, with incentives based on individual and company performance
• Opportunity for career advancement with 80% of managers promoted from within
• Work‑from‑home flexibility, allowing for a convenient work environment
• Paid training and performance‑based incentives
• Comprehensive benefits including medical, dental, vision insurance, and a retirement savings plan
• Participation in diverse company networking opportunities and health and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Must be fluent in both Spanish and English
• At least 1 year of customer service experience
• Open availability for scheduled shifts
• High school diploma or GED
• Ability to maintain a quiet, distraction‑free work environment at home

How to Stand Out (Preferred Qualifications):

• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Experience with fast‑paced multi‑tasking environments
• A desktop or laptop available for work‑related tasks

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