Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Nova Scotia is looking for bilingual customer service representatives fluent in Spanish and English. You will provide inbound support, assist with technical issues, and track information in databases. With a base salary of $20/hr and incentives, this role offers flexible work-from-home arrangements and opportunities for growth. A high school diploma and a year of experience are required.

Benefits

Base salary of $20/hr

Performance-based incentives

Flexible work-from-home arrangement

Comprehensive benefits package

Opportunities for career growth

Qualifications

• Fluent in both Spanish and English.
• Minimum of 1 year of customer service experience.
• Open availability for shifts.
• A quiet and distraction-free home environment for work.

Responsibilities

• Provide inbound customer support in both Spanish and English.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and services to customers.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in Spanish

Fluent in English

Customer service experience

Open availability for shifts

High school diploma or GED

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity:

• Base salary of $20/hr, plus performance-based incentives
• Flexible work-from-home arrangement
• DailyPay enrollment option to access pay early
• Comprehensive benefits package including medical, dental, and vision insurance
• Opportunities for career growth and personal development with free learning and leadership programs
• Inclusive company culture with support for diversity, equity, and community initiatives

What to Expect (Job Responsibilities):

• Provide inbound customer support in both Spanish and English using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to customers
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• Open availability for shifts
• High school diploma or GED
• A quiet and distraction-free home environment for work

How to Stand Out (Preferred Qualifications):

• Experience with fast-paced multi-tasking
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Ability to work effectively in a remote team environment

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