Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A major customer service provider in Alberta, Canada is seeking a bilingual customer support representative who can assist in providing exceptional customer experiences. The role involves offering inbound support, resolving technical issues, and tracking information in databases. Ideal candidates will be fluent in Spanish and English, and have at least 1 year of customer service experience. This position is remote and offers competitive pay with performance-based incentives, along with comprehensive benefits and opportunities for career advancement.

Benefits

Base salary of $20/hr

Performance-based incentives

Comprehensive benefits including medical, dental, and vision

DailyPay enrollment option

Opportunity for career advancement

Supportive team culture

Qualifications

• Fluent in both Spanish and English is required.
• Minimum of 1 year of customer service experience essential.
• Strong computer navigation skills are beneficial.

Responsibilities

• Provide inbound customer support in the customer's preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in both Spanish and English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity

• Base salary of $20/hr, plus performance-based incentives
• Opportunity for career advancement with a high percentage of internal promotions
• Work-from-home convenience with a supportive team culture
• Comprehensive benefits including medical, dental, and vision insurance, as well as paid time off
• DailyPay enrollment option for early access to your pay
• Engagement in diversity, equity, and inclusion initiatives within the workplace

What to Expect (Job Responsibilities)

• Provide inbound customer support in the customer's preferred language using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to enhance customer satisfaction
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications)

• Eagerness to learn new technologies
• Access to a desktop or laptop for PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

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