Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Sarnia is seeking a bilingual customer support representative to assist customers in resolving technical issues and provide excellent service. This role offers a salary of up to $25/hr, comprehensive benefits, and opportunities for career advancement. Applicants should have at least 1 year of customer service experience and be fluent in both French and English. Flexible work environment with a focus on inclusivity and support.

Benefits

Salary up to $25/hr

Performance-based incentives

Comprehensive benefits including medical, dental, vision

Retirement savings plan

DailyPay enrollment access

Supportive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to maintain a quiet, distraction-free work environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in both French and English

Strong computer navigation skills

Ability to handle multiple tasks

Strong interpersonal skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity:

• Salary up to $25/hr, plus performance-based incentives
• Opportunities for career advancement with 80% of management promoted from within
• Comprehensive benefits including medical, dental, vision insurance, and a retirement savings plan
• Access to daily pay through DailyPay enrollment
• Supportive and inclusive company culture with networking and mentorship programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to maintain a quiet, distraction-free work environment at home
• Strong computer navigation skills and basic PC knowledge

How to Stand Out (Preferred Qualifications):

• Experience in a remote work environment
• Familiarity with technical support and troubleshooting
• Ability to handle multiple tasks in a fast-paced setting
• Interest in learning new technologies and tools
• Strong interpersonal skills and a commitment to customer service excellence

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.