Customer Service Manager — Fast-Paced Retail Leader

Walmart Canada; Drummondville; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada in Drummondville, QC, seeks a Customer Service Manager to lead front-end operations, drive exceptional service, and support a positive shopping experience while ensuring compliance with company standards.

You'll manage risk, train associates, oversee cash handling and transactions, promote company programs, and coordinate coverage to maintain strong customer flow in a fast-paced retail environment.

Qualifications

• Minimum education requirements listed or implied in the job posting.
• Experience in customer service leadership and retail operations preferred.
• Ability to train staff and uphold safety and cash-handling procedures.

Responsibilities

• Lead front-end operations to deliver strong customer service.
• Ensure compliance with company programs and standards.
• Train associates on systems, procedures, and safety requirements.
• Oversee cash management, transactions, and register controls.
• Promote company programs and initiatives to customers.

Skills

Customer service leadership

Retail operations

Team management

Safety compliance

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

Walmart Canada in Drummondville, QC, seeks a Customer Service Manager to lead front-end operations, drive exceptional service, and support a positive shopping experience while ensuring compliance with company standards.

You'll manage risk, train associates, oversee cash handling and transactions, promote company programs, and coordinate coverage to maintain strong customer flow in a fast-paced retail environment.