Customer Experience Leader — Front End Ops

Walmart Canada; Kapuskasing; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada in Kapuskasing, ON is seeking a Customer Service Manager to lead front end operations, ensuring exceptional customer service and a positive shopping experience. You will drive store efficiency, coach associates, and uphold safety and company standards in a fast-paced retail environment.

The role emphasizes leadership, training, and collaboration with teams to promote Walmart programs and maintain compliant cash handling and POS/EAS processes.

Qualifications

• Age 16 or older.

Responsibilities

• Lead front end operations to deliver customer service and a positive shopping experience.
• Ensure safety, security, and emergency readiness in the store.
• Support customer and associate concerns professionally.
• Monitor front end coverage and coordinate breaks.
• Train associates on systems, procedures, and safety.
• Oversee transactions and ensure compliance with guidelines.
• Support EAS and loss prevention and cash management.
• Promote company programs and initiatives.

Skills

Leadership

Customer service

Retail operations

Training

Cash handling

Loss prevention

POS systems

EAS systems

Tools

POS systems

EAS systems

Job description

Walmart Canada in Kapuskasing, ON is seeking a Customer Service Manager to lead front end operations, ensuring exceptional customer service and a positive shopping experience. You will drive store efficiency, coach associates, and uphold safety and company standards in a fast-paced retail environment.

The role emphasizes leadership, training, and collaboration with teams to promote Walmart programs and maintain compliant cash handling and POS/EAS processes.