Customer Experience Leader: Front-End Operations

Walmart Canada Corp; Hamilton; On-site; CAD 26,000 - 32,000; Full time

Job summary

Walmart Canada Corp in Hamilton, ON is seeking a Customer Service Manager to lead front-end operations, delivering excellent service and driving customer loyalty in a fast-paced retail environment. The role emphasizes safety, associate training, and compliance with company standards.

You will oversee transactions, EAS, and loss prevention, promote company programs, and ensure flexible staffing across shifts to maintain smooth store operations.

Responsibilities

• Ensures safe work practices and emergency procedures are followed at all times, including lifting techniques, clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.
• Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
• Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.
• Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.
• Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.
• Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and "Failure to Deactivate" logs are completed accurately.
• Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.
• Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

Job description

Walmart Canada Corp in Hamilton, ON is seeking a Customer Service Manager to lead front-end operations, delivering excellent service and driving customer loyalty in a fast-paced retail environment. The role emphasizes safety, associate training, and compliance with company standards.

You will oversee transactions, EAS, and loss prevention, promote company programs, and ensure flexible staffing across shifts to maintain smooth store operations.