Customer Service & Front-End Ops Lead

Walmart Canada; Campbell River; On-site; CAD 2,182,000 - 3,108,000; Full time

Benefits offered by this job

Credit card services

Walmart Protection Plans

Charity initiatives

Associate and customer discount progr

Discount programs

Job summary

Walmart Canada is seeking a Customer Service Manager in Campbell River, BC to lead front-end operations and deliver exceptional customer service. You will supervise associates, ensure safe practices, and drive a positive shopping experience to build customer loyalty.

You will oversee transactions, loss prevention, cash handling, and the promotion of Walmart programs, while training staff on procedures and safety. This role emphasizes flexible scheduling and leadership in a retail setting.

Qualifications

• Age - 16 or older
• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Responsibilities

• Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.
• Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
• Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.
• Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.
• Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.
• Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.
• Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.
• Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Job description

Walmart Canada is seeking a Customer Service Manager in Campbell River, BC to lead front-end operations and deliver exceptional customer service. You will supervise associates, ensure safe practices, and drive a positive shopping experience to build customer loyalty.

You will oversee transactions, loss prevention, cash handling, and the promotion of Walmart programs, while training staff on procedures and safety. This role emphasizes flexible scheduling and leadership in a retail setting.