Customer Experience Leader, Front End Operations

Walmart Canada Corp; Town of Bridgewater; On-site; CAD 20,000 - 29,000; Full time

Job summary

Walmart Canada Corp in Bridgewater, NS is seeking a Customer Service Manager to lead front-end operations, ensure a safe and friendly shopping environment, and support loyalty initiatives. You will train associates, oversee transactions, monitor EAS and loss prevention, and promote store programs while adapting to varied shifts to serve customers.

In this role you will drive customer satisfaction, manage cash handling, and collaborate with leadership to uphold store standards and programs across

Responsibilities

• Ensure safety, security, and emergency readiness on the sales floor and front-end area.
• Provide professional guidance to customers and associates to resolve issues.
• Monitor front-end coverage and assist with registers to maintain smooth flow.
• Train associates on systems, procedures, and store programs.
• Oversee purchases, returns, and exchanges with proper approvals and accuracy.
• Support EAS and loss prevention processes to deter theft and errors.
• Manage register openings/closings and cash accountability.
• Promote Walmart programs, credit services, protection plans, and discounts.

Skills

Customer service leadership

Front-end operations

Loss prevention

Staff training

Cash handling

Safety procedures

Shift flexibility

Job description

Walmart Canada Corp in Bridgewater, NS is seeking a Customer Service Manager to lead front-end operations, ensure a safe and friendly shopping environment, and support loyalty initiatives. You will train associates, oversee transactions, monitor EAS and loss prevention, and promote store programs while adapting to varied shifts to serve customers.

In this role you will drive customer satisfaction, manage cash handling, and collaborate with leadership to uphold store standards and programs across