(CAN) Customer Service Manager

Walmart; Montreal; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading retail corporation in Montreal is looking for someone to coordinate Front End operations, ensuring exceptional customer service and compliance with operational standards. You will manage associates, handle customer inquiries, and oversee training on company procedures. Candidates must be 16 years or older. This role supports a positive shopping experience and drives customer loyalty.

Qualifications

• Must be 16 years or older.

Responsibilities

• Coordinate Front End operations to ensure exceptional customer service.
• Oversee all Front End associates, coordinating breaks and providing assistance.
• Provide training to Associates on systems and Company procedures.
• Handle customer and Associate concerns and provide guidance.
• Ensure compliance with safety and emergency procedures.

Job description

Position Summary

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.

Responsibilities

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handle customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Location

Primary Location: 5400 Rue Jean-Talon O, Montreal, QC H4P 2T5, Canada