Customer Service & Inventory Operations Specialist

Torstaff; Vaughan; On-site; CAD 42,000 - 66,000; Full time

Job summary

Torstaff in Vaughan, Canada, seeks a capable candidate to juggle diverse duties including order preparation, inventory management, and customer communications. You will interact with customers by phone, fax, and email, resolve complaints, and support vendors to fulfill orders.

The role involves processing returns, managing back-orders, posting inventory upon receipt, and maintaining accurate customer records while monitoring service activity.

Qualifications

• Daily interaction with customers via phone, fax, and email for orders.
• Handle and resolve customer complaints; complete incident reports as applicable.
• Process returns and close logs to maintain accuracy.
• Coordinate with vendors to fulfill orders and manage shortages.
• Review pricing and inventory valuation for accuracy.

Responsibilities

• Review back-order reports and process orders upon receipt of inventory.
• Post inventory upon receipt of goods.
• Maintain updated customer listings and monitor service calls.

Skills

Customer service

Order processing

Vendor coordination

Inventory management

Communication

Education

High school diploma

Tools

CRM software

Email

ERP system

Job description

Torstaff in Vaughan, Canada, seeks a capable candidate to juggle diverse duties including order preparation, inventory management, and customer communications. You will interact with customers by phone, fax, and email, resolve complaints, and support vendors to fulfill orders.

The role involves processing returns, managing back-orders, posting inventory upon receipt, and maintaining accurate customer records while monitoring service activity.