Customer Service Representative - Vaughan Mills

Brobston Group LLC; Vaughan; On-site; CAD 21,000 - 29,000; Part time

Job summary

Brobston Group LLC is seeking a part-time Customer Service Representative at Vaughan Mills in Vaughan, Canada. You will serve clients and associates at the cash and service desk, handle transactions, and support e-commerce orders and inter-store transfers.

The role requires strong attention to detail, excellent communication, and the ability to manage multiple customers efficiently in a fast-paced retail environment.

Qualifications

• Minimum 2 years' experience in a client-facing service desk or customer service role.
• Strong service orientation with a desire to exceed customer expectations.
• Detail-oriented with demonstrated interest in retail technology and systems.
• Excellent verbal communication skills.
• Ability to work effectively as part of a team and manage multiple priorities.
• Strong multi-tasking skills and the ability to calmly assist a line of waiting customers.

Responsibilities

• Provide exceptional service to clients and associates at the cash and service desk.
• Perform daily cash handling including opening and closing registers and processing sales transactions.
• Bag and tissue purchased products and manage point-of-sale operations.
• Answer store phones and maintain the service desk area.
• Update and maintain client information files, including loyalty program membership.
• Assist with inter-store transfers, e-commerce requests, shipments, and in-store pickup orders.

Skills

Customer service

Cash handling

POS systems

Multitasking

Tools

POS systems

Job description

Summary

The Customer Service Representative provides front-line support at the store service and cash desk, delivering exceptional service to clients and associates. This part-time permanent role at Vaughan Mills handles transactions, client records, and supports e-commerce order processing and inter-store transfers. The position requires strong attention to detail, excellent communication, and the ability to manage multiple customers efficiently.

Responsibilities

• Provide exceptional service to clients and associates at the cash and service desk


• Perform daily cash handling including opening and closing registers and processing sales transactions


• Bag and tissue purchased products and manage point-of-sale operations


• Answer store phones and maintain the service desk area


• Update and maintain client information files, including loyalty program membership


• Assist with inter-store transfers, e-commerce requests, shipments, and in-store pickup orders

Requirements

• Minimum 2 years' experience in a client-facing service desk or customer service role preferred


• Strong service orientation with a desire to exceed customer expectations


• Detail-oriented with demonstrated interest in retail technology and systems


• Ability to work effectively as part of a team and manage multiple priorities


• Strong multi-tasking skills and the ability to calmly assist a line of waiting customers


• Excellent verbal communication skills