Customer Service Representative

Elby Professional Recruitment; Burlington; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits (health, vision

Dental coverage

RRSP matching

Profit-sharing program

Job summary

Elby Professional Recruitment is seeking a detail-oriented Customer Service Representative for a Burlington, Ontario-based role. You will be the main contact for customers, coordinate orders via EDI, fax and email, and support administrative processes.

The role offers a competitive salary, comprehensive benefits (health, vision, and dental), RRSP matching, a profit-sharing program, and a collaborative team culture.

Qualifications

• 3+ years in a direct Customer Service role.
• Excellent verbal and written communication.
• Experience with cross-functional teams.
• Strong organizational skills, especially for complex tasks like tariffs and LCs.

Responsibilities

• Coordinate and process customer orders via EDI, fax, and email.
• Send sales order confirmations and confirm lead times.
• Ensure accurate pricing and input orders into the company's operating system.
• Manage a small, select group of customers by quoting, setting up sales order confirmations, and creating pro formas.
• Interact with banking institutions for Letters of Credit (LCs) for overseas business, managing detailed legal documents.
• Responsible for understanding and defining product percentages for tariffs and applying them to invoices, then communicating these to customers.
• Directly interact with customers to answer questions, resolve issues, and provide updates on orders, delays, and other concerns.
• Communicate internally with shipping, production, engineering, and quality assurance departments.
• Maintain a high level of direct customer interaction, emphasizing a personal contact approach.

Skills

Customer service

Communication

Cross-functional collaboration

Attention to detail

Multitasking

Outlook

Tools

Outlook

Job description

Our client is seeking a detail-oriented and highly communicative Customer Service Representative to join their dynamic environment in Burlington, Ontario. If you thrive in a multifaceted role, enjoy building strong relationships, and have a knack for meticulous administrative and financial tasks, this could be the perfect fit! This is a unique opportunity to become an integral part of a growing organization and contribute to a positive and collaborative office culture. You'll be a main point of contact for customers, manage complex order processes, and play a crucial role in ensuring smooth and efficient administrative processes.

What our client has to offer:

• Competitive salary
• Comprehensive benefits package, including full health, vision, and dental coverage.
• RRSP matching
• Profit-sharing program
• A collaborative and supportive work environment

Responsibilities:

• Coordinate and process customer orders received via EDI, fax, and email.
• Send sales order confirmations and confirm lead times with customers.
• Ensure accurate pricing and input orders into the company's operating system.
• Manage a small, select group of customers by quoting, setting up sales order confirmations, and creating pro formas.
• Interact with banking institutions for Letters of Credit (LCs) for overseas business, managing detailed legal documents.
• Responsible for understanding and defining product percentages for tariffs and applying them to invoices, then communicating these to customers.
• Directly interact with customers to answer questions, resolve issues, and provide updates on orders, delays, and other concerns.
• Communicate internally with shipping, production, engineering, and quality assurance departments.
• Maintain a high level of direct customer interaction, emphasizing a personal contact approach.

Qualifications:

• 3+ years of experience in a direct Customer Service role.
• Top-notch communication skills, both verbal and written, for engaging with diverse customer sets and internal teams.
• Comfort working cross-functionally with other departments.
• Exceptional attention to detail and strong organizational skills, particularly for managing complex tasks like tariffs and LCs.
• Ability to multitask and adapt to changing demands and production schedules.
• Proficiency with standard office software, including Outlook.
• Experience with tariffs an asset.

This posting is for an open vacancy currently available within our client's organization.

We would like to thank all applicants however only those under consideration will be contacted.

To be eligible for this role, you must be legally eligible to work in Canada.

Please note that we use AI tools as part of our recruitment process to enhance efficiency and improve candidate experience. #IND1