Customer Service Representative

Torstaff; Vaughan; On-site; CAD 42,000 - 66,000; Full time

Job summary

Torstaff in Vaughan, Canada, seeks a capable candidate to juggle diverse duties including order preparation, inventory management, and customer communications. You will interact with customers by phone, fax, and email, resolve complaints, and support vendors to fulfill orders.

The role involves processing returns, managing back-orders, posting inventory upon receipt, and maintaining accurate customer records while monitoring service activity.

Qualifications

• Daily interaction with customers via phone, fax, and email for orders.
• Handle and resolve customer complaints; complete incident reports as applicable.
• Process returns and close logs to maintain accuracy.
• Coordinate with vendors to fulfill orders and manage shortages.
• Review pricing and inventory valuation for accuracy.

Responsibilities

• Review back-order reports and process orders upon receipt of inventory.
• Post inventory upon receipt of goods.
• Maintain updated customer listings and monitor service calls.

Skills

Customer service

Order processing

Vendor coordination

Inventory management

Communication

Education

High school diploma

Tools

CRM software

Email

ERP system

Job description

Well established corporation located on the border of Vaughan and Concord seeks a candidate that could juggle a variety of duties.

• Daily interaction with customer via phone, fax, and email for order preparation
• Handle and resolve customer complaints – completion of incident reports and preventative and corrections action as applicable
• Processing and closing of return product log
• Working with vendors to process purchase orders to fulfill incomplete orders and inventory shortage
• Confirmation of pricing on inventory purchased for inventory valuation
• Review of back order report and processing of any orders based on receipt of inventory
• Posting of inventory based on receipt of goods
• Manage Customer Accounts and continually updated detailed customer listing
• Monitor and completion of customer service calls