Customer Service & Special Orders Specialist

RONA; Vaughan; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Inclusive environment

Work-life balance

Employee discounts

Insurance benefits

Salary review

Telemedicine access

Advancement opportunities

Community involvement

Team training

New-hire training

Student incentives

Job summary

RONA in Vaughan is seeking a customer service associate to guide shoppers, answer questions, and process information requests in-store or by phone. You will help customers with product details, manage special orders, and keep the store organized and welcoming.

You will stay current on promotions, improve product knowledge through training, and contribute to a safe, efficient shopping experience. Suitable candidates have strong communication, selling skills, and a willingness to lift moderate to

Qualifications

• Excellent customer service required.
• Experience in a customer-focused role.
• Ability to lift and carry medium to heavy products.

Responsibilities

• Assist customers in-store or by telephone with information and product requirements.
• Prepare special orders, obtain details from customers, and coordinate pricing/delivery dates.
• Maintain store, ensure stock levels and signage, and monitor inventory counts.
• Keep current on flyer and promotional events.
• Increase product knowledge and participate in available training.

Skills

Selling skills

Communication

Interpersonal skills

Customer service experience

Job description

RONA in Vaughan is seeking a customer service associate to guide shoppers, answer questions, and process information requests in-store or by phone. You will help customers with product details, manage special orders, and keep the store organized and welcoming.

You will stay current on promotions, improve product knowledge through training, and contribute to a safe, efficient shopping experience. Suitable candidates have strong communication, selling skills, and a willingness to lift moderate to