Bilingual French Customer Service Representative

Randstad Canada; Vaughan; Sur place; CAD 32 000 - 37 000; Plein temps

Avantages offerts par ce poste

Competitive pay

On-site parking

Transit accessible

Office-based role

Potential extension

Résumé du poste

Randstad Canada in Vaughan, Ontario is seeking a Bilingual Customer Service Representative to support a consumer goods client. You will handle inquiries in French and English, process orders in SAP, and assist with logistics in a fast-paced office environment.

The position is a 3-month assignment, full-time in-office (5 days/week) from 10:00 AM to 7:00 PM, with occasional early shifts. Training during standard hours, strong potential for longer-term employment based on performance.

Qualifications

• Fluent in French and English for daily customer interactions.
• ERP experience, SAP preferred, for order processing.
• Strong administrative and clerical skills with attention to detail.
• Background in call centre, CP G, or logistics is a plus.
• Able to work the specified shift and on-site schedule.

Responsabilités

• Respond to customer inquiries via phone and email promptly and professionally.
• Process orders in ERP system and track shipments accurately.
• Provide administrative support to the customer care department.
• Collaborate with internal teams to ensure timely deliveries.
• Adapt to early backup shifts when needed and maintain reliability.

Connaissances

Bilingual French/English

Customer service

Administrative support

Problem solving

Team collaboration

Outils

SAP

Description du poste

Are you an enthusiastic and reliable professional looking to advance your career in customer care? We are currently seeking a dedicated Bilingual Customer Service Representative to join a highly respected consumer packaged goods organization based in Vaughn, Ontario. Operating under the Randstad Professional division, this role is a fantastic opportunity for an administrative and client support expert to showcase their skills in a dynamic, fast-paced environment. As a Customer Service Representative, you will be the primary point of contact for important accounts, ensuring that exceptional customer care is delivered at every touchpoint.

This Customer Service Representative position requires a highly motivated individual who understands the critical nature of supply chain and logistics operations. Your day-to-day responsibilities will immerse you in the world of customer care, where you will utilize ERP systems to track orders, manage client inquiries, and ensure seamless communication across various departments. Whether you are assisting the shipping clerk with daily operations or resolving complex logistical inquiries, your role as a Customer Service Representative will be vital to maintaining the high standards our client is known for.

This role is a short-term assignment of 3 months, with a strong possibility of transitioning into a longer-term employment opportunity for the right candidate. Your schedule as a Customer Service Representative will primarily be from 10:00 AM to 7:00 PM. However, flexibility is a key component of this role; you must have the ability to occasionally work an early shift when team members require support. To set you up for success, your first few weeks will consist of comprehensive, hands-on training during standard business hours. Working on-site five days a week at the Vaughn location, you will enjoy the benefits of free parking and a transit-accessible facility, making your commute as smooth as possible.

Advantages

• Competitive compensation: $23.00 - $27.00 per hour based on experience.
• Full-time, in-office schedule (5 days a week) fostering a strong team connection and hands-on support.
• Excellent location in Vaughn, Ontario, complete with free on-site parking and easy access to public transit.
• Join a highly experienced, stable team with members boasting 10+ years of tenure.
• Paid, comprehensive training program during standard business hours to ensure you are fully prepared for the role.
• Genuine potential for contract extension or conversion to a long-term permanent role based on performance and reliability.
• Partner with Randstad Professional, gaining access to expert recruiters who care about your career growth.

Responsibilities

• Deliver exceptional customer care by responding to incoming inquiries via phone and email promptly and professionally.
• Utilize ERP systems to accurately process order entry, track shipments, and manage customer data.
• Provide essential administrative and clerical support to the customer care department and management team.
• Collaborate closely with the internal teams to ensure smooth logistical operations and timely deliveries.
• Adapt to changing shift requirements, stepping in for early morning coverage when team members require support.
• Maintain a high level of reliability and commitment, adhering strictly to the company's customer care policies and procedures.
• Actively contribute to a positive, team-oriented environment, working alongside tenured colleagues to achieve customer care excellence.

Qualifications

• Exceptional verbal and written Bilingual communication skills (Bilingual in French & English).
• Proven experience working with ERP systems (SAP experience is considered a strong asset).
• Solid administrative and clerical skills, with a keen eye for detail and data accuracy.
• Strong problem-solving abilities and the capacity to handle customer care inquiries with empathy and professionalism.
• Previous experience in a call centre, customer service, CPG, or logistics environment.
• Outstanding time-management skills and the flexibility to adapt to changing shift schedules.
• Must be flexible and available to work the primary shift of 10:00 AM - 7:00 PM, as well as occasional backup shifts from 6:30 AM - 3:30 PM.
• High level of dedication, reliability, and motivation to support a close-knit team.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.