Customer Order & Relationship Specialist

Motion; Vaughan; On-site; CAD 32,000 - 41,000; Full time

Job summary

Motion Industries in Vaughan, Canada, is seeking a Customer Service Representative to accurately fulfill customer orders and manage inbound calls. The role requires close supervision and a focus on reliability, organization, and clear communication with customers.

You will respond to product inquiries, provide quotes, and enter orders via phone, email, or walk‑in, while coordinating shipping and inventory to support account representatives and maintain service levels.

Qualifications

• High school diploma or GED with 0–3 years of related experience or equivalent.
• Strong communication and organizational skills are required.
• Basic computer skills and product knowledge are preferred.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Place customer orders via phone, fax, email, or walk‑in.
• Influence gross profit by negotiating sale and purchase prices within parameters.
• Adjust non-contract customer pricing to meet demand while maximizing profit.
• Build customer relationships to drive repeat business and improvements.
• Ensure inventory levels meet customer needs and source products as needed.
• Determine most cost‑effective shipping methods for orders.
• Coordinate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and handle returns as needed.

Skills

Customer service

Reliability

Organization

Communication

Multi-tasking

Time management

Basic computer skills

Product knowledge (preferred)

Education

High School Diploma or GED

Tools

Computer systems

Job description

Motion Industries in Vaughan, Canada, is seeking a Customer Service Representative to accurately fulfill customer orders and manage inbound calls. The role requires close supervision and a focus on reliability, organization, and clear communication with customers.

You will respond to product inquiries, provide quotes, and enter orders via phone, email, or walk‑in, while coordinating shipping and inventory to support account representatives and maintain service levels.