Retail Customer Experience & Solutions Specialist

Purolator Inc.; Vaughan; Sur place; CAD 38 000 - 46 000; Plein temps

Résumé du poste

Purolator Inc. is looking for a Customer Service Representative to serve customers in person and by phone in our Vaughan location. You will assist with shipping details, resolve inquiries, and support upselling of corporate products and services.

Collaboration with Head Office, drivers, warehousing staff and account managers is essential to ensure exceptional service. The role requires strong communication skills, problem-solving ability, and reliability.

Qualifications

• 3–12 months customer service experience preferred.
• 3–12 months retail experience preferred.
• 3–12 months using technology / POS system experience preferred.
• Proficiency in English is required for this position due to frequent communications.
• Ability to lift 70 lbs./stand for extended periods.
• Excellent verbal and written communication skills.
• Professional communication and accountability in a team environment.

Responsabilités

• Serve customers efficiently and courteously on the phone and in person.
• Upselling and cross selling Corporate Products and Services.
• Handle customer complaints and inquiries; problem solving.
• Resolve problem shipments and equipment/technology challenges.
• Collaborate with Head Office, drivers, warehousing staff, account managers and other partners to ensure excellent service.

Connaissances

Customer service

Communication

Problem solving

Relationship building

Outils

POS system

Description du poste

Purolator Inc. is looking for a Customer Service Representative to serve customers in person and by phone in our Vaughan location. You will assist with shipping details, resolve inquiries, and support upselling of corporate products and services.

Collaboration with Head Office, drivers, warehousing staff and account managers is essential to ensure exceptional service. The role requires strong communication skills, problem-solving ability, and reliability.