Order Manager

NEXT SUPPLY; Vaughan; On-site; CAD 52,000 - 68,000; Full time

Job summary

Next Supply in Vaughan, Canada is seeking a Day Shift Warehouse Supervisor to oversee order processing and ensure efficient picking, packing, and shipment preparation.

You will monitor performance indicators, respond to customer inquiries, and maintain a safe, organized warehouse to support seamless operations.

Qualifications

• Regular attendance and punctuality.
• Basic math and numerical accuracy.
• In-depth product knowledge.
• Proficient computer skills including email and Excel.
• Good English written and verbal communication.
• Ability to multi-task and prioritize.

Responsibilities

• Review and release orders in system with proper documentation.
• Respond to sales rep and customer inquiries by phone and email; pick and pack orders as required.
• Maintain pick ticket printers and a clean, safe work environment following policies and safety procedures.
• Track KPIs related to order fulfillment and report concerns to management.
• Perform other duties as assigned as part of the team.

Skills

Basic math functions

Attention to detail

English communication skills

Multi-tasking

Regular attendance

Education

High School or equivalent

Tools

Excel

Email software

Job description

Day shift Warehouse Supervisor - Vaughan

Overview:

The Warehouse Associate - Order Manager adds value to our customers and co-workers by coordinating and assigning orders to be picked in the system. This involves being a positive team member by quickly responding to requests by email and phone and expediting orders where necessary to ensure seamless operations.

Our Core Values & Character Expectations:

Be Integral to Our Customers, Our Co-Workers and Our Community.

At Next Supply we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply we believe it's not just what we do, but how we do it that makes a great place to work.

To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Primary Duties and Responsibilities:

Ensure all duties and responsibilities are completed as per NEXT's Standard Operating Procedures.

Order Processing

• Based on priorities, truck availability and customer requirements, reviews and releases customer orders and ensures they are accurately assigned in the system with appropriate documentation attached and filed appropriately

Respond to Customer Inquiries

• Responds to sales rep/ customer requests by phone and email and resolves any concerns; pick and pack orders as required

Warehouse Maintenance

• Maintain Pick Ticket printers and a clean, organized, and safe work environment by following company policies and safety procedures and ensuring positive customer service for the next shift

Reporting and Analysis

• Track key performance indicators related to order fulfillment and inform management of any concerns including order progress and backlogs

Other Duties as Assigned

• As a member of the team, there may be other tasks assigned that aren't listed above

Recommended Qualifications:

Knowledge/Skill/Ability Requirements

Demonstrated reliability and dependability in the current role, including regular attendance and punctuality, subject to applicable accommodation requirements

• Basic math functions
• Attention to detail and accuracy
• In-depth product knowledge
• Basic computer skills to utilize software, email and excel spreadsheets
• Good English written and verbal communication skills
• Ability to multi-task and prioritize

Experience & Education

• 1-2 years of warehouse experience
• Plumbing knowledge/ experience an asset
• High School or equivalent

Physical Demands/ Working Conditions

• Position requires the ability to follow repetitive processes in a fast-paced environment

Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations.

Employees are generally expected to have completed a minimum of 12 months in their current role before applying for another internal position.