Customer Service Desk Associate

Walmart Canada Corp; Ottawa; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading retail company in Ottawa is looking for a Customer Service Desk Associate to provide friendly and professional customer service. Key responsibilities include assisting customers with refunds and exchanges, maintaining sales tax records, and ensuring proper handling of damaged merchandise. Ideal for those seeking to develop skills in the retail industry.

Responsibilities

• Follow Refund Automation procedures according to company guidelines.
• Complete all defective slips.
• Assist customers with information, refunds, exchanges, and directions.
• Maintain sales tax exempt records.
• Ensure all damaged merchandise is sent to Claims for processing.
• Verify returned merchandise against refund slips before returning to sales floor.
• Ensure all items are scanned correctly before being returned to the sales floor.

Job description

Position Summary

Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end operations. If you are looking for an exciting job in customer service or retail, working as a Cosmetics Associate may be a great fit for you!

What you'll do

1. Properly follows Refund Automation procedures according to Company guidelines.
2. Properly completes all defective slips.
3. Assists customers with information, refunds, exchanges and directions.
4. Maintains sales tax exempt records.
5. Ensures all damaged merchandise is sent to Claims for processing.
6. Ensures returned merchandise is verified against refund slips prior to being returned to the sales floor.
7. Ensures all items are scanned correctly before being returned to the sales floor.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location
1375 Baseline Rd, Ottawa, ON K2C 3G1, Canada

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