Customer Service Clerk - Casual

District of Lake Country; Lake Country; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local government agency in Lake Country, BC, seeks a casual Customer Service Clerk to provide clerical assistance and engage with customers. Responsibilities include processing payments and responding to inquiries. Candidates should have a college diploma in office administration and experience in a municipal setting. The role offers a competitive hourly wage with additional benefits, fostering an inclusive work culture.

Benefits

Competitive hourly wage

Flexible work shifts

Supportive work culture

Qualifications

• One year experience in a municipal setting required.
• Skills to tactfully deal with internal and public inquiries.
• Able to convey information and policies to the public.

Responsibilities

• Receive complaints and requests to forward to appropriate departments.
• Process payments including postdate cheque batching and EFTs.
• Book municipal facilities and program spaces.

Skills

Proficiency in customer service

Organization and time management

Ability to handle public inquiries

Education

Minimum of one year toward a college diploma in office administration

Job description

About the Opportunity

The District of Lake Country has an exciting opportunity for a casual Customer Service Clerk, based in Lake Country, BC.

Reporting to the Manager of Corporate Administration, you will be responsible for clerical assistance, including records management as well as knowledgeable, courteous, and efficient customer service for internal and external customers.

Your responsibilities include, but are not limited to:

• Receive complaints and requests and forward to the appropriate department or agency for response
• Proficiency in receiving and processing payments including postdate cheque batching and EFTs
• Ability to book municipal facilities and program spaces and sell theatre tickets, bus passes, dog tags, etc.

Qualifications

To qualify for this role, you must have a minimum of one year toward a college diploma in office administration, business administration, public administration, or a related field. Additionally, one year experience in a municipal setting is required.

As our ideal candidate, you have the skills and ability to tactfully deal with internal and public inquiries with courtesy when explaining or exchanging information. You also have sound organization and time management skills.

Above all, we value a collaborative attitude and exceptional communication skills, fostering positive working relationships with staff and tactfully conveying information and policies to the public.

About the Benefits

• You will receive a competitive salary of $33.01 per hour, plus 17.4% in-lieu of all benefits inclusive of sick time, vacation, statutory holidays, and pension
• Flexibility to accept work shifts as they fit into your personal schedule
• Opportunity to join our collaborative, supportive, and inclusive work culture

For additional details, please see attached job description.

This position will remain posted until Tuesday October 7 2025 at 4:00pm PST.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted. The District of Lake Country is committed to being an equal opportunity employer who embraces and respects diversity.