Customer Service Associate

Savers | Value Village; Kelowna; On-site; Full time

Job summary

Join a purpose-driven company as a Customer Service Associate, where you will create memorable experiences for customers and donors alike. This role offers the chance to work in a diverse environment, celebrating uniqueness while contributing to the community through sustainable practices. With comprehensive training and development opportunities, you will be part of a team that values your growth and provides extensive health benefits and support for a balanced lifestyle. If you’re passionate about making a difference and enjoy working with people, this position is perfect for you!

Benefits

Comprehensive health care plans

Company-Paid Life and AD&D Insurance

Group RRSP with company matching

Paid time off

Mental health services

Qualifications

• Strong customer service skills and a friendly demeanor.
• Ability to work collaboratively in a diverse team environment.

Responsibilities

• Create a positive experience for customers and donors.
• Assist in daily store operations and maintain a welcoming environment.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma

Job description

Description

Job Title: Customer Service Associate

Pay: 17.40-18.34$/hr

Who We Are
As one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.

Summary & Positions
At Savers / Value Village, our Customer Service Associates create an awesome experience for our Customers, Donors, and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.

What You Can Expect

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What You Get
Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally and partner with a variety of renowned providers to supplement our offerings.

• Comprehensive extended health care plans for full-time Team Members.
• Company-Paid Life and AD&D Insurance.
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

Location: 190 Aurora Crescent, Kelowna, BC V1X 7M3