Customer Service Associate

Savers | Value Village; Grande Prairie; On-site; CAD 30,000 - 60,000; Full time

Job summary

Savers | Value Village is seeking Customer Service Associates to provide exceptional service to customers and donors. Positions are available in both full-time and part-time capacities, offering extensive training and benefits, including health care and retirement savings plans.

Benefits

Extended health care plans for full-time team members

Company-paid Life and AD&D Insurance

Group Registered Retirement Savings Plan (RRSP) with company matching

Paid time off

Mental health services

Qualifications

• Ability to create an exceptional experience for customers and donors.
• Strong communication skills and teamwork orientation.

Responsibilities

• Create an exceptional experience for customers, donors, and team members.
• Participate in comprehensive onboarding and training.

Skills

Customer Service

Communication

Teamwork

Job description

Description

Job Title: Customer Service Associate

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are “Thrift Proud,” supported by millions of loyal customers visiting over 300 stores and more than 22,000 team members. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associate positions.

What You Can Expect

• The opportunity to celebrate uniqueness, as our team is made up of individuals from diverse backgrounds, experiences, and perspectives, all contributing something special.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• An investment in your career interests, with our aggressive store expansion plans supporting your growth and development.

What You Get

Comprehensive onboarding and training from day one. Our training department, Savers University, develops and delivers robust internal training for all team members, from new hires to senior executives, partnering with renowned providers to supplement our offerings.

• Extended health care plans for full-time team members
• Company-paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching contribution
• Paid time off for leisure or personal pursuits
• Mental health services to support daily well-being

Location: 11505 - 99th St, Grande Prairie, AB T8V 2H6