Customer Service Analyst — Manufacturing & ERP Expert

Timken; Saskatoon; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global technology leader located in Canada is seeking a Customer Service Analyst to manage customer requirements and improve satisfaction. You will act as a contact point for sales managers while coordinating quotes, pricing, and contracts. The ideal candidate has over 5 years in an industrial setting and is proficient in Microsoft Office. This position offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Benefits

Health, dental, and life insurance

Short-term and long-term disability benefits

Tuition assistance opportunities

Qualifications

• Minimum 5+ years of experience in a manufacturing environment.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite including Word and Excel.

Responsibilities

• Serve as the primary point of contact for sales managers.
• Coordinate jobs from quote through order entry.
• Validate alignment of customer POs/contracts.

Skills

Customer Relationship Management

Conflict Resolution

Organizational Skills

Communication Skills

Attention to Detail

Microsoft Office Suite

Epicor or Comparable ERP

Education

5+ years direct trade or industrial experience

Previous customer service or administrative roles

Basic Understanding of machining

Job description

A global technology leader located in Canada is seeking a Customer Service Analyst to manage customer requirements and improve satisfaction. You will act as a contact point for sales managers while coordinating quotes, pricing, and contracts. The ideal candidate has over 5 years in an industrial setting and is proficient in Microsoft Office. This position offers a competitive salary, comprehensive benefits, and opportunities for professional development.