Customer service agent

Canada Job Bank; Brampton; On-site; CAD 55,000 - 58,000; Full time

Job summary

Greenfield Global in Brampton, ON is seeking a Customer service agent who is self-motivated with strong interpersonal skills to start as soon as possible. The role is offered on a term or contract basis or full time, with day shifts.

You will respond to inquiries, process orders, arrange billing, issue receipts, and coordinate shipping documentation while delivering exceptional service in a fast-paced manufacturing environment.

Qualifications

• Fluent English is required.
• College/CEGEP or equivalent experience.
• 2–3 years in a related industry.
• Punctual and client-focused.
• Strong written and verbal communication.
• Well-organized, reliable, and a good team player.

Responsibilities

• Respond to customer inquiries and provide information.
• Process orders and coordinate shipping documentation.
• Arrange billing, refunds, and credits.
• Prepare quotations and receipts.
• Maintain logs, records and reports.
• Enter data and track customer orders.
• Contact clients and suppliers to resolve problems.
• Provide ongoing post-sale support.

Skills

Fluent English

Interpersonal skills

Multitasking

Team player

Education

College/CEGEP or equivalent

Tools

Salesforce

MS Excel

MS Outlook

MS Word

MS Office

Job description

Greenfield Global based in Brampton, ON is inviting applications from suitable candidates for the position of Customer service agent who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Term or contract or Full time job. The candidate must work on the day shift.

Employer Name: Greenfield Global
Position: Customer service agent
No. of vacancies: 1
Salary: $55,000 to $58,000 annually (To be negotiated) / 37.5 hours per week
Employment type: Term or contract, Full time
Location: Brampton, ON

• The candidate must access and process information.
• The candidate will be responsible for responding to customer inquiries and providing information.
• The candidate will be expected to arrange for billing for services.
• The candidate must make arrangements for refunds and credits.
• The candidate must explain the type and cost of services provided.
• The candidate must issue receipts and other forms.
• The candidate must perform general office duties.
• The candidate will be responsible for taking customer orders.
• The candidate must contact clients and suppliers to resolve problems.
• The candidate will be expected to consult with clients after the sale to provide ongoing support.
• The candidate will be expected to answer clients’ inquiries and provide information.
• The candidate will be expected to perform data entry tasks.
• The candidate will be responsible for ordering stock.
• The candidate will be responsible for recording customer orders.
• The candidate must provide exceptional customer service.
• The candidate must prepare quotations for prices.
• The candidate will be responsible for coordinating and scheduling activities.
• The candidate must make arrangements for the tracking and tracing of goods in transit as well as shipping documentation.
• The candidate must schedule activities, keep logs, maintain records and prepare reports.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have College/CEGEP or equivalent experience.
• The ideal candidate will have at least 2 to 3 years of experience in a related industry.
• The candidate must be punctual.
• The candidate should be client focused.
• The candidate should have effective interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate must be well-organized.
• The candidate should be reliable.
• The candidate should be a good team player.
• The candidate should have good judgemental skills.
• The candidate must be able to multitask.
• The candidate must be a quick learner.

Work setting

• The candidate must work in the manufacturing or production industry.

Computer and technology knowledge

• The candidate must be familiar with the Salesforce, MS Excel, MS Outlook, MS Word, and MS Office.

Area of specialization

• The candidate must be familiar with the production and chemical process.

Security and safety

• The candidate should be subjected to a thorough criminal background check.
• The candidate must provide valid reference information.

Transportation/travel information

• The candidate must have their own vehicle.

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate should be required to perform repetitive tasks on frequent basis.
• The candidate must finished the work with in the given time line.
• The candidate should be willing to work under pressure.
• Under Health Benefits, the selected candidate will receive Dental plan, Health care plan, Paramedical services coverage and Vision care benefits.