Bilingual Customer Service Representative

Randstad Canada; Mississauga; On-site; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Health benefits Day 1

RRSP match 6%

Profit sharing eligibility after 3 yrs

PTO 16 days/year

Free on-site parking

Company events

Overtime premium after 44 hours

Job summary

Randstad Canada is seeking a Bilingual Customer Service Representative (Bilingual CSR) for 100% on-site work at 3333 James Snow Parkway, Milton, ON. The role handles inbound inquiries by phone and email, with a structured progression from English to French interactions.

It offers a fast-paced corporate setting with performance targets and opportunities for overtime. We require a stable work history and customer-facing experience; a Bachelor's degree is preferred, with a HS diploma accepted if

Qualifications

• Stable and consistent work history is required.
• Customer-facing experience is required (retail, hospitality, or tech-savvy grads acceptable).
• Bachelor's degree preferred; HS diploma acceptable with 10 years of call center experience.

Responsibilities

• Handle unscripted inbound inquiries via phone and email.
• Progress from English calls, to English emails, then to French calls and French emails.
• Expect a high-volume environment: 50–60 calls/day for 2–3 months, then 20–30 calls and 30–40 emails daily.
• Target handle times: 3.5 minutes per call and 5–6 minutes per email.

Skills

Customer service

Bilingual (English/French)

Adaptable

Education

Bachelor's degree

High School diploma with call center experience

Job description

We are currently partnering with an industry-leading client to find a highly capable and adaptable Bilingual Customer Service Representative.

Job Title: Bilingual Customer Service Representative (Bilingual CSR)

Location: 3333 James Snow Parkway, Milton, ON

Work Setup: 100% On-site, 5 days per week

Start Date: Ongoing hiring (Currently targeting August for the next cohort, but flexible)

Advantages

• Hourly Pay: $35.00 – $40.00 / hour (Compensation is based on experience, education, and internal equity).
• Health Benefits: Comprehensive medical and dental coverage begins on Day 1.
• Retirement & Bonuses: 6% RRSP match. Eligible for profit-sharing after 3 years of service (based on overall company performance).
• Time Off: 16 PTO days per calendar year (prorated based on start date). This inclusive bank covers both vacation and sick time (it is recommended to reserve 6 days for sick leave).
• Additional Perks: Free on-site parking and regular company-hosted events.
• Overtime: Paid at a premium after 44 hours. Voluntary overtime shifts are frequently available for those looking to maximize their earnings.

Responsibilities

This role operates in a fast-paced, highly professional corporate setting without an IVR system, meaning you will be on the front lines directly assisting clients.

• Core Duties: Handle unscripted inbound customer inquiries via phone and email. Daily tasks include order entry, invoicing, providing pricing quotes, and complex issue resolution.
• Progressive Workload: Training and workload are cumulative to ensure your success. New hires begin with English calls, progress to English emails, then advance to French calls, and finally, French emails.
• Volume & Pace: Expect a high-volume environment. For the first 2–3 months, new hires handle 50–60 calls per day. The role eventually transitions into a daily mix of 20–30 calls and 30–40 emails.
• Performance Metrics: Target handle times are 3.5 minutes per call and 5–6 minutes per email.

Qualifications

We are looking for quick thinkers who can navigate a strict corporate environment with ease and professionalism.

• Work History: A highly stable and consistent work history is our top priority (no "choppiness" or unexplained gaps on the resume).
• Experience: Customer-facing experience is required, though it does not need to be from a traditional call center. Successful candidates often transition from retail, hospitality, or are tech-savvy recent graduates. (Note: Candidates with strictly banking backgrounds often find the lack of scripts challenging).
• Education: A Bachelor's degree is highly preferred. A High School diploma is accepted only if accompanied by approximately 10 years of traditional call center experience.
• Key Traits: Highly adaptable, professional, quick on your feet, and comfortable without a script.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.