Contact centre supervisor

Canada Job Bank; Whitby; On-site; CAD 41,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Job summary

Asha IT Solutions in Whitby, ON is inviting applications for the position of Contact centre supervisor. We seek self-motivated candidates with strong interpersonal and leadership skills to oversee daily operations.

This permanent, full-time role is based in Whitby with daytime shifts. We offer CAD 35.00 hourly for a 40-hour work week and require 3 vacancies to fill.

Qualifications

• Master’s degree or equivalent experience.
• At least 5 years of experience in a related industry.
• Fluent in English.
• Accurate and client-focused.
• Excellent oral and written communication.
• Self-motivated with strong interpersonal skills.
• Well-organized and reliable.
• Able to act on own initiative.
• Good judgement and decision-making.
• Team player and dependable.

Responsibilities

• Conduct performance evaluations.
• Recruit and hire employees.
• Plan, assign, and review work.
• Ensure smooth operation of computer systems, equipment, and machinery.
• Develop work schedules and procedures; coordinate with other units.
• Verify the accuracy of work; authorise routine deposits and withdrawals.
• Identify training needs and train staff on duties and policies.
• Order materials and supplies.
• Prepare progress and other reports.

Skills

Fluent English

Interpersonal skills

Excellent oral and written comms

Initiative

Team player

Well-organized

Reliability

Attention to detail

Judgement and decision making

Client focus

Dependability

Education

Master’s degree or equivalent experience

Job description

Asha IT Solutions based in Whitby, ON is inviting applications from suitable candidates for the position of Contact centre supervisor who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The candidate will be required to work during the day shift.

Employer Name: Asha IT Solutions
Position: Contact centre supervisor
No. of vacancies: 3
Salary: $35.00 hourly / 40 hours per week
Employment type: Permanent employment, Full time
Location: Whitby, ON

• The candidate must conduct performance evaluations.
• The candidate will be responsible for recruiting and hiring employees.
• The candidate will be expected to plan, assign, and review work.
• The candidate will be responsible for ensuring the smooth operation of computer systems, equipment, and machinery, as well as organising maintenance and repair work.
• The candidate will be responsible for developing work schedules and procedures, as well as coordinating activities with other work units or departments.
• The candidate must examine and verify the accuracy of work, as well as authorise routine deposits and withdrawals.
• The candidate will be responsible for identifying training needs and training employees on job duties and company policies.
• The candidate will be expected to order materials and supplies.
• The candidate will be expected to solve work-related issues as well as prepare and submit progress and other reports.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a Master’s degree or equivalent experience.
• The ideal candidate will have at least 5 years of experience in a related industry.
• The candidate should be accurate.
• The candidate should be client focused.
• The candidate should be dependable.
• The candidate should have effective interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate must be capable of acting on their own initiative.
• The candidate should have good judgemental skills.
• The candidate must be well-organized.
• The candidate should be reliable.
• The candidate should be a good team player.

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate should be willing to work under pressure.
• Under Health Benefits, the selected candidate will receive Dental plan, Health care plan, Paramedical services coverage and Vision care benefits.