Customer Service Representative

Express Employment Professionals - Cincinnati East; Oakville; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Benefits

Paid vacation

Job summary

Express Employment Professionals (Mississauga South) seeks a Customer Service and Administration Coordinator in Oakville, onsite, to support customers and operations. The role provides exceptional service via phone, email, and online channels, while assisting with administrative, financial, and tradeshow coordination tasks.

You will maintain HubSpot CRM records, prepare purchase orders, process invoices, and collaborate with Finance on payments.

Qualifications

• Post-secondary education in Business, Marketing, Communications or related field.
• 1–2 years of experience in customer service, administration, or coordination.
• Strong communication, organization, and multitasking skills.

Responsibilities

• Deliver exceptional customer support by phone, email, and online channels.
• Maintain accurate customer records and activity in HubSpot CRM.
• Track, analyze, and report on customer service metrics, complaints, and trends.
• Prepare purchase orders, process invoices, and monitor team expenses.
• Partner with Finance on payment follow-ups, vendor setup, and budget tracking.
• Coordinate tradeshow registrations, logistics, materials, and event budgets.
• Support cross-functional projects and process improvement initiatives.
• Help ensure website content and customer-facing information remain accurate and up to date.

Skills

Customer service

Organization

Communication

Multitasking

Education

Post-secondary education in Business, Marketing, Communications

Tools

HubSpot CRM

Microsoft Office

Job description

Customer Service Representative

Oakville ON – Onsite

Our client in the manufacturing industry is looking for a detail-oriented and customer-focused Customer Service and Administration Coordinator on a temporary to permanent basis to support their customers and business operations. In this role, you will help deliver exceptional customer experience while providing administrative, financial, and tradeshow coordination support.

What is offered:

• 25.00/hr.+ (Depending on Experience)
• In Office 9am to 5pm (Mon-Thurs) and 9am to 2:30pm on Fridays
• Benefits, paid vacation and additional incentives are provided once taken on permanently (based on personal performance and company needs)

Responsibilities

• Deliver exceptional customer support by phone, email, and online channels
• Maintain accurate customer records and activity in HubSpot CRM
• Track, analyze, and report on customer service metrics, complaints, and trends
• Prepare purchase orders, process invoices, and monitor team expenses
• Partner with Finance on payment follow-ups, vendor setup, and budget tracking
• Coordinate tradeshow registrations, logistics, materials, and event budgets
• Support cross-functional projects and process improvement initiative
• Help ensure website content and customer-facing information remain accurate and up to date

Qualifications

• Post-secondary education in Business, Marketing, Communications, or a related field
• 1–2 years of experience in customer service, administration, or coordination
• Strong communication, organization, and multitasking skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• High attention to detail and a customer-first mindset
• Ability to work independently and collaboratively in a fast-paced environment

Additional Information

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Express Employment Professionals (Mississauga South) is a licensed Temporary Help Agency operating in compliance with the Ontario Employment Standards Act, Pay Transparency requirements (effective January 1, 2026), the Ontario Human Rights Code, and all applicable regulations.

We are committed to inclusive hiring practices and welcome applications from all qualified individuals. Canadian experience is not required. Please note that artificial intelligence tools may be used to support initial screening. Reasonable accommodation is available upon request throughout the recruitment process.

Applicant information will be retained for up to three (3) years in accordance with provincial regulations