Customer Service

Advantage Personnel; Brantford; On-site; CAD 30,000 - 60,000; Full time

Job summary

A reputable staffing agency in Brantford seeks a Customer Service Representative for a temporary-to-permanent role with a successful client. The representative will handle customer orders and inquiries, work independently, and use SAP software. Ideal candidates have 1-2 years of experience in a similar role, are skilled in Microsoft Office, and possess excellent time management skills. The position requires strong attention to detail and a willingness to provide a criminal record search. There is significant potential for growth in this opportunity.

Qualifications

• Minimum 1-2 years of related experience in customer service.
• Advanced knowledge of Microsoft Outlook, Excel, and Word.
• Experience with SAP or warehouse management software is an asset.
• Must be willing to provide a criminal record search.

Responsibilities

• Respond to customer orders, inquiries, and concerns over phone and email.
• Communicate with shipping companies, customers, and drivers.
• Schedule trucks and deliveries.
• Run reports and track information using spreadsheets.

Skills

Customer service skills

Attention to detail

Time management skills

Ability to work independently

Tools

SAP

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Job Title: Customer Service Representative (Afternoons)

Shift: Monday to Friday, 2:00pm-10:00pm

Pay: $22.00/hour

Location: Wayne Gretzky Parkway & Henry Street, Brantford

Job Type: Temporary to Permanent hire

Our client in Brantford is hiring a Customer Service Representative to join their team! This company distributes large household appliances and maintenance parts. The ideal candidate would have long-term experience in a similar role within an office environment, handling customer orders and inquiries and using internal order and customer management software. This is a long-term to permanent hire role with a successful and reputable company with lots of room to grow!

Job Duties:

• Respond to customer orders, inquiries, and concerns over phone and email
• Communicate with shipping companies, customers, and drivers
• Schedule trucks and deliveries
• Work efficiently independently to complete tasks
• Run reports and track information using spreadsheets or internal management software
• Other general customer service and administrative duties as assigned
• Use SAP to complete tasks

Candidate Qualifications:

• Minimum 1-2 years of related experience
• Advanced knowledge of Microsoft Outlook, Excel & Word
• Previous SAP or warehouse management software experience is an asset
• Previous experience in the appliance industry is an asset
• Ability to work independently in a fast-paced environment
• Strong attention to detail and time management skills
• Works well with others
• Must be willing to provide a criminal record search

Please apply online today! We are interviewing qualified candidates immediately. #Admin