Customer Operations Specialist

ABB Schweiz AG; Quebec; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in process automation is seeking a customer service professional to manage inquiries and orders. The role involves ensuring customer satisfaction through effective communication and resolution of issues. Ideal candidates will have a diploma, strong customer service experience, and proficiency in both French and English. Join ABB and be part of a diverse and inclusive workforce where your contributions will be valued.

Qualifications

• Proven experience in customer service.
• Proficiency in order processing systems.
• Exceptional communication skills in French and English.

Responsibilities

• Act as primary contact for customer inquiries and claims.
• Collaborate with teams for issue resolution.
• Enter customer orders accurately.

Skills

Communication

Empathy

Active Listening

Education

College or university diploma

Bachelor’s degree in business or communications

Tools

Microsoft Office Suite

SAP

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This position reports to: Superviseure, entrée de commande.

ABB’s Process Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.

We offer a broad range of automation, electrification, and digital solutions for process, hybrid, and maritime industries, including industry-specific integrated control and software, as well as measurement and analytics solutions and services.

Your Role: Own the Challenge

• Act as the primary point of contact for customer inquiries, concerns, and claims, providing clear, professional, and comprehensive responses.
• Address customer disputes and claims promptly, investigating and analyzing issues related to orders.
• Collaborate closely with cross-functional teams to ensure quick and satisfactory resolution of customer issues.
• Maintain accurate records of customer interactions, claims, and resolutions for reporting and analysis purposes.
• Identify recurring issues or trends in customer disputes and recommend process improvements to minimize future incidents.
• Ensure adherence to company policies and procedures when addressing customer concerns.
• Accurately and efficiently enter customer orders, ensuring all details are correct for order execution.
• Assist customers with order placement and ensure complete handling of requests, including order changes, expediting, and tracking.

What it takes to Run what runs the world

• College or university diploma or equivalent required; bachelor’s degree in business, communications, or related field preferred.
• Proven experience in customer service or a related role, with a strong track record of effectively handling customer inquiries and resolving disputes.
• Proficiency in order processing systems and Microsoft Office Suite; SAP experience is an asset.
• Exceptional communication skills in both French and English, with a focus on professionalism, empathy, active listening, and clarity.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-hybrid

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.