Customer-Focused Automotive Service Advisor

Plaza Kia; Town of St. Paul; Vor Ort; CAD 40.000 - 44.000; Vollzeit

Zusammenfassung

Lakeland Chevrolet Buick GMC is hiring a Service Advisor. You will welcome customers, schedule service, prepare estimates, and guide them through the repair process with clear communication. Collaborate with technicians to ensure timely service and maintain accurate records.

A positive attitude and teamwork are essential. Ideal candidates have strong customer service skills, basic automotive knowledge, and the ability to manage multiple priorities in a fast-paced environment.

Qualifikationen

• High school diploma or equivalent.
• Experience as a Service Advisor or in automotive customer service is an asset, but not required.
• Strong communication and problem-solving skills are essential.

Aufgaben

• Welcome customers in person and over the phone.
• Schedule service appointments and document concerns.
• Prepare estimates and explain maintenance and repairs.
• Keep customers updated throughout the repair process.
• Review completed work and invoices with customers.
• Collaborate with technicians to move repairs efficiently.
• Address customer questions with a solution-focused approach.
• Maintain accurate repair orders and service records.
• Promote maintenance and dealership programs.
• Maintain a clean, organized, and team-oriented workplace.

Kenntnisse

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Driver's license

Automotive knowledge

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Lakeland Chevrolet Buick GMC is hiring a Service Advisor. You will welcome customers, schedule service, prepare estimates, and guide them through the repair process with clear communication. Collaborate with technicians to ensure timely service and maintain accurate records.

A positive attitude and teamwork are essential. Ideal candidates have strong customer service skills, basic automotive knowledge, and the ability to manage multiple priorities in a fast-paced environment.