Service Advisor, Klondike Chevrolet

Formulafordlincoln; Whitehorse; On-site; CAD 45,000 - 80,000; Full time

Job summary

Klondike Chevrolet Buick GMC in Whitehorse, Yukon, is seeking a Service Advisor to join our Service Department. The role focuses on delivering a customer-first experience and coordinating with Technicians to manage vehicle repairs efficiently.

The successful candidate will have strong communication, organizational, and multitasking skills, with a customer-service mindset and the ability to explain estimates and repair timelines clearly. Salary range is $45,000–$80,000 per year.

Qualifications

• Valid driver's licence and a recent driver's abstract.
• Previous customer service, automotive, dealership, or service experience is an asset.
• Excellent customer service and communication skills.
• Strong interpersonal skills and the ability to establish and maintain positive working relationships with customers and coworkers.
• Basic computer skills and the ability to learn dealership software and systems.
• Strong organizational and time-management skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Professional, courteous, and dependable.
• Strong problem-solving skills and the ability to handle customer concerns effectively.

Responsibilities

• Welcome customers and provide a professional, friendly experience.
• Listen carefully to customers to understand their vehicle concerns, needs, and expectations.
• Recommend appropriate maintenance and repair services based on customer needs and vehicle requirements.
• Prepare and explain estimates, repair recommendations, and timelines clearly to customers.
• Communicate effectively with Technicians and other departments to ensure work is completed accurately and efficiently.
• Keep customers informed throughout the repair process.
• Follow up with customers regarding additional repairs, changes, and completion times.
• Help ensure repairs are completed correctly and to the standards our customers expect.
• Maintain accurate and detailed service documentation.
• Handle customer questions and concerns professionally and work toward practical solutions.
• Prioritize tasks and manage multiple customers and repair orders in a busy environment.
• Work closely with the Service Team to achieve department goals.
• Look for opportunities to exceed customer expectations and provide exceptional service.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Problem-solving

Team player

Job description

Klondike Chevrolet | Service Advisor | Opened on 09/24/2026 | Pay rate: $45000-80000 per year

Klondike Chevrolet Buick GMC is looking for a customer-focused and motivated Service Advisor to join our Service Department.

The Service Advisor is an important part of the customer experience, acting as the connection between our customers and our Service Technicians. The successful candidate will be someone who enjoys working with people, is organized and detail-oriented, and can confidently manage multiple priorities in a fast-paced environment.

We are looking for someone who takes a customer-first approach , takes ownership of their work, and is committed to making sure the job is done right the first time.

What You'll Do

• Welcome customers and provide a professional, friendly, and positive experience.
• Listen carefully to customers to understand their vehicle concerns, needs, and expectations.
• Recommend appropriate maintenance and repair services based on customer needs and vehicle requirements.
• Prepare and explain estimates, repair recommendations, and timelines clearly to customers.
• Communicate effectively with Technicians and other departments to ensure work is completed accurately and efficiently.
• Keep customers informed throughout the repair process.
• Follow up with customers regarding additional repairs, changes, and completion times.
• Help ensure repairs are completed correctly and to the standards our customers expect.
• Maintain accurate and detailed service documentation.
• Handle customer questions and concerns professionally and work toward practical solutions.
• Prioritize tasks and manage multiple customers and repair orders in a busy environment.
• Work closely with the Service Team to achieve department goals.
• Look for opportunities to exceed customer expectations and provide exceptional service.

What We're Looking For

The ideal candidate will:

• Have a strong customer-service mindset and a genuine desire to help people.
• Believe in a \"Customer First\" and \"Fix It Right the First Time\" approach.
• Be confident communicating with customers and comfortable discussing repair recommendations and costs.
• Have strong listening and facilitation skills.
• Be able to build positive relationships and find solutions that work for both the customer and the dealership.
• Have excellent attention to detail and strong organizational skills.
• Maintain a positive and professional attitude in a fast-paced environment.
• Take initiative and be accountable for completing tasks and following through.
• Be a team player who is willing to support others and work toward common goals.
• Be willing to go the extra mile to provide an exceptional customer experience.

Qualifications

• Valid driver's licence and a recent driver's abstract.
• Previous customer service, automotive, dealership, or service experience is an asset.
• Excellent customer service and communication skills.
• Strong interpersonal skills and the ability to establish and maintain positive working relationships with customers and coworkers.
• Basic computer skills and the ability to learn dealership software and systems.
• Strong organizational and time-management skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Professional, courteous, and dependable.
• Strong problem-solving skills and the ability to handle customer concerns effectively.

At Klondike Chevrolet Buick GMC, we believe that great customer service starts with great people. We are looking for someone who takes pride in their work, enjoys being part of a team, and wants to make a difference in every customer interaction.