Service Advisor

Plaza Kia; Town of St. Paul; On-site; CAD 40,000 - 44,000; Full time

Job summary

Lakeland Chevrolet Buick GMC is hiring a Service Advisor. You will welcome customers, schedule service, prepare estimates, and guide them through the repair process with clear communication. Collaborate with technicians to ensure timely service and maintain accurate records.

A positive attitude and teamwork are essential. Ideal candidates have strong customer service skills, basic automotive knowledge, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Experience as a Service Advisor or in automotive customer service is an asset, but not required.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Welcome customers in person and over the phone.
• Schedule service appointments and document concerns.
• Prepare estimates and explain maintenance and repairs.
• Keep customers updated throughout the repair process.
• Review completed work and invoices with customers.
• Collaborate with technicians to move repairs efficiently.
• Address customer questions with a solution-focused approach.
• Maintain accurate repair orders and service records.
• Promote maintenance and dealership programs.
• Maintain a clean, organized, and team-oriented workplace.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Driver's license

Automotive knowledge

Education

High school diploma or equivalent

Job description

Service Advisor Pay Rate: $19 - 21 per hour Lakeland Chevolet

At Lakeland Chevrolet Buick GMC, we believe great service starts with great people.

We’re looking for a friendly, organized, and customer-focused Service Advisor to join our team. In this role, you’ll help guide customers through the service process, keep them informed, and make sure every visit is handled professionally from start to finish.

What You’ll Do

• Welcome customers in person and over the phone

• Schedule service appointments and document customer concerns

• Prepare estimates and clearly explain recommended maintenance and repairs

• Keep customers updated throughout the repair process

• Review completed work and invoices with customers

• Work closely with technicians to keep repairs moving efficiently

• Respond to customer questions and concerns with a solution-focused approach

• Maintain accurate repair orders and service records

• Promote recommended maintenance and available dealership programs

• Help maintain a clean, organized, and team-oriented workplace

What We’re Looking For

• Excellent customer service and communication skills

• Strong organization and attention to detail

• The ability to manage multiple priorities in a fast-paced environment

• Basic automotive knowledge

• Confidence using computers and dealership software

• A positive attitude and willingness to work as part of a team

• A valid driver’s licence

• The ability to drive both automatic and manual transmission vehicles

Qualifications

• High school diploma or equivalent

• Previous experience as a Service Advisor or in an automotive customer service role is an asset, but not required

If you enjoy working with people, solving problems, and helping customers take care of their vehicles, we’d love to hear from you.

Join a local dealership that values great customer service, teamwork, professionalism, and integrity!