Automotive Service Advisor

Center Point Auto; Salmon Arm; On-site; CAD 42,000 - 66,000; Full time

Job summary

Center Point Auto in Canada is seeking a Service Advisor to be the friendly face of our service department, translating mechanical jargon into clear options and building lasting customer relationships.

You will greet customers, gather vehicle concerns, translate findings into repair and maintenance options, write repair orders, track parts, present invoices, and recommend services to support customer decisions while maintaining honesty and accountability.

Qualifications

• Excellent customer service and communication skills.
• Ability to translate technical info into clear options for customers.
• Detail-oriented with the ability to write accurate repair orders.
• Willing to participate in online training and travel for events as needed.
• Experience in automotive service is preferred but not required.

Responsibilities

• Greet customers, listen to their vehicle concerns, and gather accurate information.
• Translate technician findings into understandable repair and maintenance options.
• Write detailed repair orders, track parts and job status, and present invoices to customers.
• Communicate information accurately to customers and greet them professionally.
• Recommend maintenance services to help customers make informed decisions.

Skills

Customer service

Communication

Organization

Sales-minded

Problem solving

Team player

Integrity

Punctuality

Tools

Shop software

Job description

As our Service Advisor, you’ll be the friendly, knowledgeable “face” of our service department — the trusted guide who turns mechanical jargon into clear options and builds lasting customer relationships. Your day-to-day will include:

• Greeting customers, listening to their vehicle concerns, and gathering accurate information.
• Translating technician findings into understandable, transparent repair and maintenance options.
• Writing detailed repair orders, tracking parts and job status, presenting finalized invoices to the customer and communicating the information accurately.
• Recommending maintenance services and helping customers make informed decisions

Our ideal candidate is

• A warm, approachable communicator who enjoys helping people. You listen, clarify, and make customers feel valued.
• Organized and detail-driven. You juggle multiple tasks, manage parts/orders/follow-ups, and write accurate repair orders using shop software.
• Sales-minded but ethical. You believe in educating customers, not pressuring them; you build trust for long-term retention.
• A team player and problem-solver. You bridge communication between techs, parts, and customers — and help keep the shop running smoothly.
• Professional, reliable, and integrity-driven. You show up on time, dress appropriately, and protect our reputation with honesty and accountability.
• Experienced (preferred, but not mandatory). Ideally you’ve worked as a service advisor, writer, customer-service professional, or have a mechanical/automotive experience.
• Willing to participate in training. Online training is a requirement. As well as occasionally travelling to training events