Automotive Service Advisor — Elevate Customer Experience

Myers Orléans Nissan; Kingston; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Myers Kingston Cadillac Chevrolet Buick GMC Inc. in Kingston is seeking a Service Advisor to communicate with technicians, advise customers on vehicle care, and schedule service appointments. You will follow up on repair progress and notify customers of any changes in estimates or times.

A detail-oriented, customer-service minded team player is needed. Experience in the automotive industry is preferred; Reynolds and Reynolds knowledge is a definite asset, and a valid driver’s license is required

Qualifications

• Experience in the automotive industry.
• Knowledge of Reynolds and Reynolds system is an asset.
• Ability to pay attention to detail.
• Desire to achieve excellent customer service and teamwork.
• Valid driver’s license required.

Responsibilities

• Communicate with the technicians to ensure the job is done properly.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles.
• Schedule service appointments.
• Help find solutions to customer inquiries and complaints.
• Follow up on the progress of each repair order and contact customers about changes in estimates or time.

Job description

Myers Kingston Cadillac Chevrolet Buick GMC Inc. in Kingston is seeking a Service Advisor to communicate with technicians, advise customers on vehicle care, and schedule service appointments. You will follow up on repair progress and notify customers of any changes in estimates or times.

A detail-oriented, customer-service minded team player is needed. Experience in the automotive industry is preferred; Reynolds and Reynolds knowledge is a definite asset, and a valid driver’s license is required