Customer Experience Specialist – Banking Services

TD Securities; Qualicum Beach; On-site; CAD 40,000 - 60,000; Full time

Job summary

A major financial institution in Qualicum Beach seeks a motivated individual to create exceptional customer experiences in a branch setting. Responsibilities include completing financial transactions, resolving customer concerns, and participating in team efforts to enhance service quality. The ideal candidate will have a High School diploma and at least a year of relevant experience, enhancing the overall customer experience while adhering to the bank's conduct policies.

Benefits

Health and well-being benefits

Savings and retirement programs

Paid time off and discounts

Qualifications

• Must have established customer service skills.
• Requires effective problem-solving abilities.
• High School diploma required, preferred Undergraduate degree.

Responsibilities

• Create exceptional customer experiences through service and advice.
• Complete a broad range of financial transactions accurately.
• Assist in resolving customer concerns and escalate when necessary.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High School diploma

1+ years of relevant experience

Post-Secondary or Undergraduate degree

Job description

A major financial institution in Qualicum Beach seeks a motivated individual to create exceptional customer experiences in a branch setting. Responsibilities include completing financial transactions, resolving customer concerns, and participating in team efforts to enhance service quality. The ideal candidate will have a High School diploma and at least a year of relevant experience, enhancing the overall customer experience while adhering to the bank's conduct policies.