Customer Experience Representative

Rentokil Initial; Fredericton; On-site; CAD 41,000 - 42,000; Full time

Job summary

A leading pest control provider in Fredericton is seeking an experienced Customer Experience Representative. The role involves maintaining strong customer relationships, resolving complaints, and actively promoting products and services. Candidates should have strong communication skills and a background in call center operations. Offering competitive compensation and great benefits including medical and dental insurance, this position provides a dynamic work environment.

Benefits

Paid training

Medical, Dental, and Vision coverage

Employer-matched RRSP program

Paid sick and vacation days

Short and long-term disability

Life Insurance

ON DEMAND PAY

Qualifications

• At least one year’s experience in a Call Centre role answering phone calls and emails.
• Professional demeanor with stellar phone etiquette.
• Ability to deal with people sensitively, tactfully, and diplomatically.

Responsibilities

• Maintain strong customer relationships by handling questions and concerns.
• Receive and place customer service telephone calls and respond to emails.
• Investigate issues and resolve customer complaints.
• Actively promote Terminix products and services.

Skills

Persuasive communication skills

Sales orientation

Energetic and positive attitude

Excellent verbal and written communication

Ability to build relationships

Well organized

Bilingual English/French

Education

High school diploma

College preferred

Tools

Microsoft Office

Outlook

Job description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking an experienced Customer Experience Representative to be a part of our fast-paced team. This is an onsite position based out of our Fredericton office.

Address: 121 Gibson St. Fredericton, NB E3A 4E1

Salary: $41,000 - $42,000 annually

Responsibilities

• Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
• Receiving and placing customer service telephone calls, completing web forms and responding to emails
• Entering and processing orders for new and existing customers
• Investigating issues and resolving customer complaints
• Updating and managing customer databases
• Actively promoting Terminix products and services
• Monitoring the route and status of field technicians to coordinate and prioritize their schedule
• Relaying work orders, messages, and information to and from technicians and field management
• Constantly improving results by adhering to a philosophy of service excellence, and following business processes
• Providing an outstanding customer experience to all customers
• Available to work as required based on customer needs
• Performing other duties

Requirements

• Persuasive communication skills and lots of personality!
• Sales oriented, has the ability to identify sales opportunities within a service environment
• Energetic, positive and self motivated
• Naturally empathetic, with the ability to build a strong rapport
• Excellent communication skills - both verbal and written
• Professional demeanor, stellar phone etiquette
• Able to perform successfully in a high paced, results-oriented environment
• Ability to build relationships and communicate with a broad range of people
• Well organized, energetic and reliable
• Ability to work independently in a busy environment
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• At least one year’s experience in a Call Centre role answering phone calls and emails
• Proficient with Microsoft Office, Outlook and other applicable computer programs
• Bilingual English/French an asset
• High school diploma – College preferred
• Will have to undergo a criminal background check
• Will be required to wear a headset, input data and sit for long periods of time

Benefits

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Competitive compensation
• ON DEMAND PAY! Have access to your paycheque as soon as it is earned!

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.