Customer Experience Representative

Rentokil Initial; Fredericton; On-site; CAD 41,000 - 42,000; Full time

Job summary

A leading pest control provider is looking for a Customer Service Representative in Fredericton. The role requires maintaining strong customer relationships, handling service inquiries, and managing customer databases. Ideal candidates will have excellent communication skills, experience in a call center, and a strong sales orientation. The position offers competitive compensation and comprehensive benefits, including medical and dental coverage and an employer-matched RRSP program.

Benefits

Paid during training

Medical, Dental, and Vision benefits

Employer‑matched RRSP program

Paid sick and vacation days

Short and long‑term disability

Life Insurance

Competitive compensation

On demand pay

Qualifications

• 1+ year experience in a Call Centre role answering phone calls and emails.
• Excellent verbal and written communication skills.
• Ability to thrive in a high-paced, results-oriented environment.

Responsibilities

• Maintain strong customer relationships by handling questions and concerns.
• Receive and place customer service calls, completing web forms.
• Update and manage customer databases.

Skills

Persuasive communication skills

Sales oriented

Well organized

Ability to work independently

Bilingual English/French

Education

High school diploma – College preferred

Tools

Microsoft Office

Outlook

Job description

Rentokil‑Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Position Overview

Address: 121 Gibson St., Fredericton, NB E3A 4E1
Salary: $41,000 - $42,000 annually
This is an onsite position based out of our Fredericton office.

Responsibilities

• Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
• Receiving and placing customer service telephone calls, completing web forms and responding to emails
• Entering and processing orders for new and existing customers
• Investigating issues and resolving customer complaints
• Updating and managing customer databases
• Actively promoting Terminix products and services
• Monitoring the route and status of field technicians to coordinate and prioritize their schedule
• Relaying work orders, messages, and information to and from technicians and field management
• Constantly improving results by adhering to a philosophy of service excellence, and following business processes
• Providing an outstanding customer experience to all customers
• Available to work as required based on customer needs
• Performing other duties

Requirements

• Persuasive communication skills and lots of personality
• Sales oriented, with the ability to identify sales opportunities within a service environment
• Energetic, positive and self‑motivated
• Naturally empathetic, with the ability to build a strong rapport
• Excellent communication skills – both verbal and written
• Professional demeanor, stellar phone etiquette
• Ability to perform successfully in a high paced, results‑oriented environment
• Ability to build relationships and communicate with a broad range of people
• Well organized, energetic and reliable
• Ability to work independently in a busy environment
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• At least one year’s experience in a Call Centre role answering phone calls and emails
• Proficient with Microsoft Office, Outlook and other applicable computer programs
• Bilingual English/French an asset
• High school diploma – College preferred
• Will have to undergo a criminal background check
• Will be required to wear a headset, input data and sit for long periods of time

Benefits

• Paid during training
• Medical, Dental, and Vision benefits
• Employer‑matched RRSP program up to 3.5% of base salary per year
• Paid sick and vacation days
• Short and long‑term disability
• Life Insurance
• Competitive compensation
• On demand pay – access to paycheque as soon as earned

Rentokil‑Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department. Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.