Customer Service & Front-End Operations Lead

Walmart Canada; Alliston; On-site; CAD 38,000 - 42,000; Full time

Benefits offered by this job

Discount programs

Career growth opportunities

Meaningful impact

Job summary

Walmart Canada is hiring a Customer Service Manager in Alliston, Ontario to lead front-end operations, deliver outstanding customer service, and support a positive shopping experience for customers and associates alike.

The role emphasizes training associates on systems and procedures, managing cash handling and transactions, and promoting company programs, while ensuring safety standards and policy compliance in a dynamic retail setting.

Qualifications

• Age - 16 or older
• Ability to work evenings, weekends and holidays as needed

Responsibilities

• Lead front end operations to deliver exceptional customer service and drive customer loyalty
• Train associates on systems and Company procedures, including scanning accuracy and safety requirements
• Oversee purchase, return and exchange transactions with compliance to Company guidelines
• Manage cash handling, register opening/closing and audits to ensure accuracy
• Promote Company Programs and Initiatives such as credit card services, protection plans, charity initiatives and discounts
• Ensure EAS systems function properly and support loss prevention measures
• Maintain safe work practices, proper lifting, and respond to emergencies as required

Job description

Walmart Canada is hiring a Customer Service Manager in Alliston, Ontario to lead front-end operations, deliver outstanding customer service, and support a positive shopping experience for customers and associates alike.

The role emphasizes training associates on systems and procedures, managing cash handling and transactions, and promoting company programs, while ensuring safety standards and policy compliance in a dynamic retail setting.