Customer Experience Leader - Retail Front End

Walmart Canada; Brooks; On-site; CAD 19,000 - 27,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in Brooks, AB to lead front end operations and deliver a best-in-class shopping experience. You will manage frontline staffing, training, and cash controls while ensuring adherence to company programs and loss-prevention protocols.

The role emphasizes safety, customer service excellence, and staff development in a busy retail environment. This full-time position requires flexibility across evenings, weekends, and holidays.

Qualifications

• Age 16 or older.

Responsibilities

• Lead front end operations to deliver exceptional customer service and loyalty.
• Ensure safety procedures and emergency readiness are followed.
• Support customer and associate concerns to resolve issues.
• Coordinate front end coverage and assist with register operations.
• Train associates on systems, procedures, and safety.
• Oversee transactions, approvals, and error correction per guidelines.
• Support EAS, loss prevention, cash management, and audits.
• Promote company programs and discount initiatives.
• Be flexible with shifts including evenings, weekends, holidays.

Skills

Leadership

Customer service

Retail operations

Staff training

Cash handling

Loss prevention

EAS

Job description

Walmart Canada is seeking a Customer Service Manager in Brooks, AB to lead front end operations and deliver a best-in-class shopping experience. You will manage frontline staffing, training, and cash controls while ensuring adherence to company programs and loss-prevention protocols.

The role emphasizes safety, customer service excellence, and staff development in a busy retail environment. This full-time position requires flexibility across evenings, weekends, and holidays.