Front End Team Lead: Customer Experience & Coaching

Walmart Canada; Airdrie; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada is seeking a Front End Leader to assist in the leadership of front-end and department processes, respond to problems and inquiries, and develop associates through teaching and training. You will ensure a high level of customer service while completing tasks and assist on the sales floor as needed.

The role includes leading daily team huddles, coordinating breaks, reviewing schedules with the People Lead, and supporting recruiting.

Qualifications

• Age – 16 or older

Responsibilities

• Provide excellent customer service by greeting customers, promoting products/services, locating merchandise and assisting with purchase decisions.
• Follow safe work processes and emergency procedures (lifting, cleanliness, evacuations, codes, theft prevention).
• Handle customer and associate concerns and provide guidance as needed.
• Delegate and coordinate front-end operations, ensure proper coverage and breaks.
• Review completed schedules with People Lead.
• Lead daily team huddle, share updates, set goals, and track productivity.
• Contribute to a safe, clean work environment by following policies and completing safety logs.
• Complete GTA/Workday tasks and support management.
• Partner with Coach to facilitate performance conversations and assist recruiting.

Job description

Walmart Canada is seeking a Front End Leader to assist in the leadership of front-end and department processes, respond to problems and inquiries, and develop associates through teaching and training. You will ensure a high level of customer service while completing tasks and assist on the sales floor as needed.

The role includes leading daily team huddles, coordinating breaks, reviewing schedules with the People Lead, and supporting recruiting.