Customer Experience Leader — Front-End Operations

Wal-Mart Canada Corp; Saskatoon; On-site; CAD 19,000 - 27,000; Full time

Job summary

Wal-Mart Canada Corp in Saskatoon is seeking a Customer Service Manager to lead front-end operations, deliver exceptional customer service, and drive customer loyalty. You will guide associates, ensure compliance with programs and standards, and help the store run efficiently in a fast-paced retail environment.

The role focuses on safety, associate development, cash handling, and promoting company initiatives while supporting varied shifts, including evenings and weekends.

Qualifications

• Experience leading front-end retail teams and delivering exceptional customer service.
• Ability to train and develop associates on store processes and systems.
• Strong understanding of cash handling, security procedures, and loss prevention.

Responsibilities

• Lead front-end operations to ensure a smooth, customer-focused shopping experience.
• Support associates with guidance and problem resolution to maintain service quality.
• Monitor coverage and coordinate breaks to ensure efficient front-end operations.
• Train associates on scanning accuracy, procedures, discount programs, and safety requirements.
• Oversee transactions, obtain approvals when needed, and correct errors per company guidelines.
• Promote and support company programs including credit services, protection plans, and discounts.

Skills

Leadership

Customer Service

Retail Operations

Training & Development

Cash Handling

Job description

Wal-Mart Canada Corp in Saskatoon is seeking a Customer Service Manager to lead front-end operations, deliver exceptional customer service, and drive customer loyalty. You will guide associates, ensure compliance with programs and standards, and help the store run efficiently in a fast-paced retail environment.

The role focuses on safety, associate development, cash handling, and promoting company initiatives while supporting varied shifts, including evenings and weekends.