Front-End Leader: Customer Service & Ops

Walmar; Edmonton; On-site; CAD 19,000 - 28,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, ensuring a positive shopping experience and strong customer loyalty at our Edmonton store. The role emphasizes safety, staff training, and adherence to company programs, with a focus on efficient customer flow and loss prevention.

You will oversee cash management, transact approvals, and daily register operations, while supporting associates and implementing initiatives across the front end.

Qualifications

• Age 16 or older in minimum qualifications.

Responsibilities

• Ensures safe work practices and emergency procedures are followed at all times.
• Handles customer and associate concerns professionally to resolve issues and maintain a positive front-end experience.
• Monitors Front End operations to ensure proper associate coverage and efficient customer flow.
• Trains associates on systems and Company procedures including scanning accuracy and discount programs.
• Oversees purchase, return, and exchange transactions and verifies processes follow Company guidelines.
• Ensures EAS systems function properly and down registers are managed and logged.
• Prepares registers for daily opening and closing and supports cashiers with change and audits.
• Promotes company programs and initiatives including credit card services and Walmart Protection Plans.

Job description

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, ensuring a positive shopping experience and strong customer loyalty at our Edmonton store. The role emphasizes safety, staff training, and adherence to company programs, with a focus on efficient customer flow and loss prevention.

You will oversee cash management, transact approvals, and daily register operations, while supporting associates and implementing initiatives across the front end.