Customer Experience & Front-End Operations Lead

Walmart; Whitehorse; Sur place; CAD 24 000 - 34 000; Plein temps

Résumé du poste

Walmart Canada is seeking a Customer Service Manager to coordinate front end operations and provide exceptional customer service to ensure a positive shopping experience and customer loyalty. The role ensures compliance with company programs and standards, and involves staff supervision, training, and managing cash operations.

The position starts at a minimum rate of pay of $20.81 per hour and offers opportunities to contribute to various sponsor programs and incentives within the store.

Qualifications

• Age - 16 or older

Responsabilités

• Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
• Handles customer and Associate concerns and provide guidance as required.
• Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
• Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
• Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
• Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
• Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
• Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Description du poste

Walmart Canada is seeking a Customer Service Manager to coordinate front end operations and provide exceptional customer service to ensure a positive shopping experience and customer loyalty. The role ensures compliance with company programs and standards, and involves staff supervision, training, and managing cash operations.

The position starts at a minimum rate of pay of $20.81 per hour and offers opportunities to contribute to various sponsor programs and incentives within the store.