Customer Experience Lead - Front-End & Operations

Walmart Canada; Saskatoon; On-site; CAD 19,000 - 27,000; Full time

Job summary

Walmart Canada in Saskatoon, SK is seeking a Customer Service Manager to lead front-end operations and ensure a high level of guest service. You will drive customer loyalty, oversee cash handling, train associates, and ensure compliance with company programs and standards to keep the store running smoothly.

In this role you’ll manage coverage for peak times, respond to customer concerns, and promote Walmart Canada programs while working in a fast-paced retail environment.

Qualifications

• Must be 16 years of age or older.
• Ability to lead front-end operations and teams.
• Strong focus on customer service and compliance with company programs.

Responsibilities

• Leads front end operations to deliver exceptional customer service.
• Oversees purchase, return, and exchange transactions with approvals as needed.
• Trains associates on systems, procedures, and safety requirements.
• Monitors coverage, coordinates breaks, and supports registers for efficient flow.
• Ensures EAS systems function properly and logs are maintained.

Skills

Leadership

Customer service

Front end operations

Cash handling

Training development

Job description

Walmart Canada in Saskatoon, SK is seeking a Customer Service Manager to lead front-end operations and ensure a high level of guest service. You will drive customer loyalty, oversee cash handling, train associates, and ensure compliance with company programs and standards to keep the store running smoothly.

In this role you’ll manage coverage for peak times, respond to customer concerns, and promote Walmart Canada programs while working in a fast-paced retail environment.