Customer Care Representative

Sonova; Mission; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing care provider in Mission, BC is seeking a full-time Customer Care Representative to deliver exceptional service and support clients. The ideal candidate will assist with scheduling appointments, managing accounts, and ensure excellent customer experiences. This role offers $20/hour starting wage, along with health benefits, vacation time, and growth opportunities. Join a team dedicated to transforming hearing health and making a difference in clients' lives.

Benefits

Extended Health Benefits Package

3 weeks vacation

6 days personal time

Monthly Bonus

Education sponsorship opportunities

Birthday off

Qualifications

• Must possess strong communication and customer service skills.
• Experience with accounts receivable is preferred.
• Must have a positive attitude and a willingness to learn.

Responsibilities

• Provide exceptional customer service in person, over the phone, and by email.
• Schedule appointments and organize files.
• Manage and maintain client accounts.
• Work with insurance companies for billing.
• Assist with cleanings and minor in-clinic repairs.

Skills

Strong communication skills

Customer service experience

Accounts receivable experience

Positive attitude and willingness to learn

Job description

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

This is a Full Time 3 month contract position with possibility of extension!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We’re passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location:

Mission, BC

Reporting to

Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return:

• 20 dollars/hour starting wage
• Extended Health Benefits Package from day one
• 3 weeks vacations to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your Birthday!
• Monday – Friday (business hours)
• Eligible for Monthly Bonus
• Growth and development opportunities including education sponsorship

We'd love to hear from you if:

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• Your aligned with our value of helping others
• You have a "Can-Do" attitude, you love to learn and is passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we’d still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they created sense

#ConnectHearingCanada
#LI-KV1