Customer Care Associate

Boardwalk; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

A prominent property management company in London, Ontario is seeking a Customer Service Associate to ensure the health, comfort, and safety of customers. Ideal candidates will have 2 years of customer service experience and be available for flexible scheduling, including evenings and weekends. This role involves leasing and showing suites, collecting rent, and ensuring excellent service delivery across the locations.

Benefits

Competitive wages

Access to on-demand pay

Profit-sharing

Flexible group medical and dental

Fitness and Wellness reimbursement

Training and Development allowance

Group RRSP matching

Up to 20% rental discounts

Qualifications

• 2 years of Customer Service experience preferred.
• Strong commitment to providing excellent customer service.
• Ability to take responsibility for actions and decisions.

Responsibilities

• Ensure the health, comfort and safety of our Customers.
• Lease and show suites.
• Collect rent and follow up on defaults.

Skills

Customer Service

Problem-solving

Time-management

Organization

Education

Post-Secondary Education in related field

Tools

Web-based programs

Computer tablets

Job description

Overview

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

• Competitive wages
• Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
• Profit-sharing
• Flexible group medical and dental
• Fitness and Wellness reimbursement
• Training and Development allowance
• Group RRSP matching
• Up to 20% rental discounts, and more!

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!

Responsibilities

• Ensure the health, comfort and safety of our Customers
• Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site
• Successful applicants must have a flexible schedule and be available to work evenings and weekends
• Ensure daily communication with all site Associates
• Collect rent and follow up on defaults
• Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
• Inspections of vacant and upcoming suites
• Lease and show suites
• Ensure all rental enquires are answered within the guidelines provided
• Annual suite inspections
• Prepare and deliver bank deposits
• Administrative duties including processing paperwork for site and other Associates
• Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
• Ensure proper and accurate inventory management
• Snow removal as required
• Cleaning as required
• Touch-up painting as required
• Complete all required administration for the position on a tablet
• Complete other tasks assigned by the Leader

Experience And Educational Requirements

• 2 years Customer Service Experience preferred
• Post-Secondary Education in related field

Technical Requirements

• Computer experience is required with web based programs preferred
• Ability to learn and adapt quickly to changing systems and new technology
• Familiarity with computer tablets is an asset

Non-Technical Requirements

• Strong commitment to providing excellent customer service
• Dedicated to building better communities for all our Customers and surrounding communities
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
• Excellent listening and telephone etiquette skills
• Exceptional problem-solving and decision-making capabilities
• Strong planning and organizational skills coupled with ability to multi-task and prioritize
• Excellent time-management skills
• Ability to handle sensitive and confidential matters
• Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
• Ability to work independently (self managed) and with other Associates in a team environment
• Ability to learn quickly, adapt to change and be flexible in nature
• Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
• Demonstrates a positive attitude, enthusiasm and assertiveness
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10kg with the proper equipment

___________________________________________________________

Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.