Customer Account Manager

Randstad Canada; Central Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Central Ontario is seeking a Customer Account Manager to act as the strategic liaison and Single Point of Contact (SPOC) for key domestic and international customers. The ideal candidate will excel in relationship management and strategic planning while driving sales growth and ensuring exceptional service delivery. This role requires strong communication skills and proficiency in Microsoft Office and MRP systems. Join us to accelerate your career in a supportive and inclusive work environment.

Benefits

Full Benefits

Pension

Work in cottage country North of Barrie

Qualifications

• Experience in a Sales-related role, preferably in manufacturing.
• Controlled Goods Clearance required.
• Ability to lift or move up to 10 pounds.
• Specific vision requirements include close vision and color recognition.

Responsibilities

• Serve as the SPOC for high-level accounts.
• Manage the full customer lifecycle.
• Coordinate with internal teams for prompt customer response.
• Provide administrative backup for shipping.

Skills

Relationship management

Strategic planning

Communication skills

Cross-functional collaboration

Organizational skills

Attention to detail

Education

Post-secondary education in Business Administration

Tools

Microsoft Office

MRP systems (e.g., Syteline)

Job description

Overview

This is a dynamic opportunity for a self-starter who excels in relationship management and strategic planning within the global Manufacturing sector. The Customer Account Manager is the strategic liaison and Single Point of Contact (SPOC) for our key domestic and international customers, specializing in complex components. You will drive sales growth, ensure exceptional service delivery, and manage program execution.

Ready to accelerate your career? If you have the experience and the drive to excel, we want to hear from you. Apply direct to this role.

Advantages

• Work days
• Full Benefits, pension
• Work in cottage country North of Barrie
• Salary $70 K to start Monday to Friday in office

Responsibilities

• Account Leadership: Serve as the SPOC for high-level accounts, fostering strong customer relationships to expand and defend business.
• Program & Sales Management: Manage the full customer lifecycle, including proposal collaboration, new business identification, contract alignment, pricing, and new product introduction.
• Operational Coordination: Coordinate with internal Production, Proposals, and Support teams to ensure prompt customer response. Maintain accuracy in customer portals (e.g., promise dates, activity tracking).
• Logistics Support & Compliance: Provide administrative backup for shipping, including documentation (BoL, invoices, export paperwork) and carrier communication. Ensure compliance with export control regulations.

Qualifications

• Post-secondary education in Business Administration or related field.
• Proven experience in a Sales-related role, preferably in manufacturing.
• Exceptional communication and cross-functional collaboration skills.
• Proficiency in Microsoft Office and MRP systems (e.g., Syteline).
• Controlled Goods Clearance required.
• Strong organizational skills and attention to detail, particularly with shipping/logistics documentation.
• Occasionally required to lift or move up to 10 pounds.
• Specific vision requirements include close vision and color recognition.

Summary

The Customer Account Manager is the strategic liaison and Single Point of Contact (SPOC) for our key domestic and international customers, specializing in complex components. You will drive sales growth, ensure exceptional service delivery, and manage program execution.

Ready to accelerate your career? If you have the experience and the drive to excel, we want to hear from you. Apply direct to this role.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.