CSW Engagement Worker

Radius Community Health & Healing; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A community health organization in Edmonton seeks a Client Support Worker to support individuals facing substance misuse. This role includes providing education on harm reduction, assisting in overdose emergencies, and engaging with the community. Ideal candidates possess BCLS certification and experience with vulnerable populations. Competitive benefits offered, including comprehensive health coverage and an Employee Assistance Plan.

Benefits

Comprehensive medical, dental and vision benefits

Employee Assistance Plan (EAP)

Lifestyle Spending Account

Group Retirement Savings Plan

Qualifications

• Experience working with diverse and vulnerable populations.
• Understanding of trauma-informed care and social determinants of health.
• Security experience considered an asset.

Responsibilities

• Provide referrals to support services.
• Educate on safer drug use, harm reduction, and sexual health.
• Assist with overdose emergencies under nurse direction.

Skills

Communication skills

Problem-solving skills

Empathy

Teamwork

Education

Current Basic Cardiac Life Support - Healthcare Provider (BCLS-HCP)

Job description

About Radius Community Health & Healing (formerly Boyle McCauley Health Centre)

Radius Community Health & Healing provides interdisciplinary, team based, integrated, comprehensive, and person-centered primary health care for vulnerable Edmontonians with complex needs. Through primary care and health promotion, Radius Community Health & Healing improves the quality of life and well-being of populations and individuals who face multiple barriers to accessing health services. Radius achieves this by providing the highest standard of evidence-informed and client focused inter-professional care. We collaborate with our clients to address the broad determinants of health.

Job Description

The primary objective of the Client Support Worker / Community Engagement Worker is to provide compassionate support for individuals navigating substance misuse while also ensuring the security and safety of clinic premises. This versatile role involves assisting individuals in prevention, harm reduction, and treatment while also engaging with community members on clinic property to determine their needs. This unique position involves a balance of time spent both outside the clinic, engaging with the community, and inside the clinic, welcoming clients seeking access to clinic services.

Key Responsibilities

• Provide referrals to support services.
• Provide education on safer drug use, harm reduction, and sexual health.
• Provide overdose prevention education and Naloxone training for take-home Naloxone kits.
• Assist with overdose emergencies under the direction of a nurse.
• Patrol, monitor, and connect with individuals in and around the Radius clinic.
• Assist community with drug poisonings, harm reduction education, and overdose response.
• Build rapport and relationships with service users and community members to increase their utilization of Radius healthcare and social services while keeping clinic property safe and accessible for all users.
• Assist with drug paraphernalia clean up in geographic area of the main clinic.
• Support broader community engagement efforts through various means (i.e., meeting attendance or flyer distribution) as directed by supervisor.

Qualifications

• Current Basic Cardiac Life Support - Healthcare Provider (BCLS-HCP)
• Mandatory vulnerable sector check and suitable criminal record check
• Able to balance numerous demands and conflicting priorities, strong problem-solving skills.
• Knowledge and experience working with diverse and vulnerable populations.
• Understanding of trauma informed care and social determinants of health.
• Security experience with a strong emphasis on empathetic and compassionate approaches would be considered an asset.

Skills and Competencies

• Experience applicable to the position (social work, psychology, sociology, addictions counselling, criminal justice, ext.)
• Mental health, addictions, emergency and harm reduction experience
• Non-Violent Crisis Intervention training
• Mental Health First Aid and Applied Suicide Intervention Training
• Knowledge of problems encountered by Indigenous people in using health care services
• Knowledge and experience surrounding unhoused populations
• Knowledge of social support services available in Edmonton and surrounding areas

Benefits

• Employee Assistance Plan (EAP): All employees have access to confidential counseling and access to a wide range of resources for personal and professional challenges. Our EAP is here to support your overall well-being.
• Benefits available to all permanent, full-time employees after a defined waiting period:
• Comprehensive medical, dental and vision benefits: Premiums are fully covered by Radius
• Long-Term Disability, Life Insurance, Accidental Death and Dismemberment, and Critical Illness Coverage: Mandatory enrollment, employees are responsible to pay premiums.
• Lifestyle Spending Account: Wide variety of options available to spend an annual allowance
• Group Retirement Savings Plan

Equal Opportunity Employer

Radius Community Health and Healing is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued. We do not discriminate on the basis of race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, marital status, veteran status, or any other characteristic protected by applicable law. We encourage individuals from all backgrounds to apply and join our team, and we are committed to providing equal opportunities for all qualified applicants. Accommodations for applicants with disabilities will be provided upon request.

Land Acknowledgement

Radius respectfully acknowledge that we are located within Treaty 6 territory, and Metis Nation of Alberta Region 4. We acknowledge this land as the traditional home for many Indigenous Peoples including the Cree, Blackfoot, Metis, Nakota Sioux, Dene, Saulteaux, Anishinaabe, Inuit, and many others whose history, languages, and cultures continue to influence our vibrant community.